eGebeya – Terms and Conditions

Last Updated: June 18, 2025

 

Welcome

Welcome to eGebeya! These Terms & Conditions (“Terms”) govern your access and use of our e-commerce platform, including our website, mobile app, and related services (collectively, the “Platform”). By accessing or using our services, you agree to comply with and be bound by these Terms.

If you do not agree with these Terms, please do not use our Platform.

1. Definitions

– “Platform” refers to the eGebeya website and mobile application.
– “User”, “You”, or “Customer” refers to anyone who accesses or makes a purchase on eGebeya.
– “Seller” refers to third-party vendors who list and sell products on our Platform.
– “We”, “Us”, or “eGebeya” refers to the company operating the Platform.

2. Eligibility

To use our Platform, you must:
– Be at least 18 years old (or the age of majority in your country).
– Have a valid email address and provide accurate personal details.
– Agree to comply with these Terms and all applicable laws.

If you are using our Platform on behalf of a business, you confirm that you have the authority to bind that business to these Terms.

3. Account Registration

– You may need to create an account to access certain features.
– You are responsible for maintaining the confidentiality of your account credentials.
– eGebeya is not liable for any unauthorized access or activity on your account.
– We reserve the right to suspend or terminate accounts that violate these Terms.

4. Orders & Payments

4.1 Placing an Order
– All orders placed on the Platform are subject to acceptance and availability.
– eGebeya reserves the right to cancel orders due to pricing errors, stock issues, or fraudulent activities.

4.2 Pricing & Payment
– Prices are displayed in [currency] and may be subject to taxes and additional fees.
– Accepted payment methods: Credit/Debit Cards, Mobile Money, PayPal, Bank Transfers.
– eGebeya does not store your payment details—all transactions are securely processed through third-party payment gateways.

4.3 Order Cancellations
– Orders can only be canceled before they are shipped.
– Once shipped, you must follow the Return & Refund Policy.

5. Shipping & Delivery

– Estimated delivery times will be provided at checkout.
– Shipping fees may vary based on location and shipping method.
– We are not responsible for delays caused by courier services, weather, or customs clearance.
– If your order is delayed beyond the expected timeframe, contact our support team.

6. Returns & Refunds

– You may request a return or refund within [7-30] days of receiving the product.
– Items must be unused, in original packaging, and in resellable condition.
– Certain products (e.g., hygiene items, perishable goods, digital products) are non-returnable.
– Refunds will be processed within [7-14] business days after receiving the returned item.
– Refer to our Return & Refund Policy for full details.

7. Product Warranty

– Some products may come with a manufacturer’s warranty.
– eGebeya is not responsible for third-party warranties but will assist in claiming them where applicable.
– Warranty claims must be submitted with proof of purchase.

8. User Conduct

When using eGebeya, you agree NOT to:
– Provide false information or impersonate another user.
– Engage in fraudulent activities (e.g., fake reviews, chargebacks).
– Upload malicious content, viruses, or spam.
– Violate any applicable laws or intellectual property rights.

9. Intellectual Property

– All content on eGebeya, including logos, trademarks, and product descriptions, is protected by copyright and intellectual property laws.
– You may not copy, distribute, or modify any part of the Platform without written permission.

10. Limitation of Liability

eGebeya is not responsible for losses due to:
– Third-party service failures (e.g., payment processors, shipping carriers).
– Delays, inaccuracies, or errors in product listings.
– Any indirect, incidental, or consequential damages.

Our total liability in any claim related to these Terms shall not exceed the amount you paid for the affected order.

11. Third-Party Sellers & Marketplaces

– eGebeya acts as a marketplace for third-party sellers.
– We do not manufacture, control, or guarantee products sold by third-party vendors.
– Any disputes regarding third-party products should be resolved directly with the seller.

12. Termination of Service

– We reserve the right to:
– Suspend or terminate your account for violations of these Terms.
– Restrict access to the Platform at any time for security or legal reasons.

13. Governing Law & Dispute Resolution

– These Terms are governed by the laws of [Country/Region].
– Any disputes will be resolved through negotiation, mediation, or arbitration before legal action.

14. Changes to These Terms

– eGebeya may update these Terms at any time.
– Users will be notified of changes via email or platform announcements.
– Continued use of the Platform after updates constitutes acceptance of the new Terms.

15. Contact Us

For any questions or concerns regarding this document, please contact us:

📞 Customer Support Hotline: —-
🌐 Website: egebeya.com
📧 Email: info@egebeya.com
📞 Phone: +251 911235948
📍 Address: Lemikura Subcity,  Woreda 3, Addis Ababa 1000, Ethiopia.