eGebeya – Privacy Policy

Welcome to eGebeya (the “Platform”), which includes both the Customer App and the Seller App.

Your privacy is important to us, and we are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, and disclose your data when you use our services.

By using the eGebeya Platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue using our services.

1. Information We Collect

We collect different types of data depending on whether you are a customer or a seller:

Personal & Business Information

– Full Name
– Email Address
– Phone Number
– Business Name (for sellers)
– Shipping & Billing Address (for customers)
– Payment Information (securely processed via third-party gateways)

Transaction & Payment Data

– Purchase & Order History
– Sales, Earnings, and Payouts (for sellers)
– Order Status & Tracking Details

Business & Store Information (Sellers)

– Store Name & Description
– Business Registration Details
– Store Location & Contact Information
– Product Listings & Inventory

Device & Usage Information

– Device Type and Operating System
– IP Address
– App Usage Analytics
– Cookies and Tracking Data

Location Information (Optional for Customers)

If enabled, we may collect your location data to enhance delivery accuracy and search results.

2. How We Use Your Information

We use your data to operate, maintain, and improve the Platform and services:

– Account Management – Managing customer and seller profiles
– Order Fulfillment – Processing purchases, deliveries, and returns
– Payouts & Payments – Handling transactions and withdrawals
– Customer Support – Providing technical and help desk support
– Personalization – Tailoring product suggestions and user experience
– Marketing – Sending promotions and app updates (you may opt-out)
– Fraud Prevention – Monitoring and preventing suspicious activity
– Legal Compliance – Meeting regulatory and legal obligations

3. Sharing & Disclosure of Information

We do not sell or rent your personal data. However, we may share it in the following scenarios:

– With Buyers & Sellers – To facilitate communication and transactions
– With Service Providers – Including payment gateways, delivery partners, and analytics tools
– Legal Requirements – If legally required or to enforce our policies
– Business Transfers – During any merger, acquisition, or sale of assets

4. Data Security

We use advanced security measures like encryption, secure servers, and routine audits to safeguard your information. However, no system is entirely foolproof, so please protect your login details carefully.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

– Access & Correction – View or update your personal data
– Account Deletion – Permanently delete your account and data
– Marketing Opt-Out – Unsubscribe from promotional messages
– Cookie Preferences – Manage cookies on your device

To exercise these rights, contact us at: info@egebeya.com

6. How to Delete Your Account

You can delete your account anytime directly from the app:

Steps to Delete Your Account:
1. Open the eGebeya app and log in
2. Go to the Profile section
3. Scroll to the bottom of the page
4. Tap Delete Account
5. Confirm deletion when prompted

⚠️ Note: This action is irreversible. For assistance, email: info@egebeya.com

7. Data Retention

We retain your data only as long as needed for service delivery, legal compliance, and dispute resolution. Upon request, we can delete or anonymize your data.

8. Third-Party Links & Services

Our platform may link to third-party services. We are not responsible for their data practices. Please review their privacy policies before interacting with them.

9. Changes to This Privacy Policy

We may revise this policy occasionally. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the Platform implies acceptance of the changes.

10. Contact Us

If you have any questions or concerns:

📞 Customer Support Hotline: —-
🌐 Website: www.egebeya.com
📧 Email: info@egebeya.com
📱 Phone: +251 911235948
📍 Address: Lemikura Subcity, Woreda 3, Addis Ababa 1000, Ethiopia